Introduction
to Effective Call Management
A recent study that
took three years and involved salespeople from 500 companies was
funded to identify the keys to sales success. While it surfaced
a variety of abilities and skills that we were familiar with, the
final conclusion was a surprise.
Face-to-face selling skills, product knowledge,
ability to build relationships, and others were given high marks,
but the number one critical key to success was:
“Time utilization and planned
sales effort.”
In selling at any sales company, this critical
factor is even more important.
Consider some of the challenges that you face:
• Large numbers of prospects
• The need to close in 1-2 calls
• The difficulty in sorting out the
high-potential customers from smaller users
• Finding and qualifying the decision-maker
• Competition that is intensifying
Most importantly, there is the urgency to constantly
seek out new, qualified prospects. Surrounding this complicated
process are a variety of interruptions: callbacks, decisions, requests
from management, administration, and other unpredictable events. |